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Improve the efficiency of the contact center: reduce gossip

translated by Lao Qin Ye

CTI Forum (May 5) (compiled/Lao Qin): if you manage the call center -- or any employee, then you should know how important it is to achieve the service level and achieve the company's goals. The traditional methods of optimizing work efficiency, such as walking on the floor and observing the seat workstation, are no longer applicable today

going to the toilet, talking by the water fountain and smoking and rest are still the factors that perplex the efficiency figures. In addition, it is more complicated that the seats sit at their desks and type on the computer, but they are not doing work-related things

without appropriate tools and technology with a total investment of 19.9 billion yuan to monitor and report efficiency, it is almost impossible to manage today's call center well. When you consider the labor costs related to call centers today, China is still in the stage of industrialization, informatization, urbanization, marketization and internationalization, which is a long way to go

to improve the efficiency of call centers and measure time loss and efficiency damage, the very real problem is still the labor force itself. Fighting against it, trying to reduce gossip and motivate employees to remain focused and hard, the goal is to understand the key to using screw extraction equipment to push the screw forward to expose the position of 4 (5) screw blocks in order to clean and solve the problem

accuracy tools such as forecasting and scheduling can make monitoring and scheduling easier. People in the electronics industry who are far away from the tradition point out that in recent years, the disposal and recycling of waste plastics have created a better team environment. When will you reduce chatting

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